Cogitek

Technical Support

We are committed to providing excellent customer service. Annually renewable support contracts are offered on all our products.

The RIATest website includes extensive support resources. If you cannot find answers online, we will be glad to answer your questions. Our support desk is open during business hours (Mon - Fri, 06:00 - 15:00 GMT).

We recommend taking the following steps before contacting our technical support team:

01Consult the Online Documentation
RIATest documentation contains a comprehensive reference guide to all RIAScript objects and Flex components.

02Check the FAQs
Frequently Asked Questions covers issues arising since the last documentation release.

03Participate in the Forums
Our Forums allow RIATest users to exchange information with other test engineers and developers.

04 Send a Support Request
Contact us if our online resources do not answer your questions.

Please note that certain requests such as reviewing test scripts, help with automating a specific process, making a custom component or entire application automation-friendly, integration with 3rd party tools and frameworks and other similar issues as determined solely at our discretion are not included in our Standard support package and are only available as part of our consultative support package.

Support Agreement

See RIATest Software Technical Support Agreement.

Non-technical Requests

Please send us your sales related questions, we are happy to help.

Found a bug?

If you have found a bug, please post it to our bug tracking system. This is the shortest path for the bug report to reach our developers.

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