Cogitek

Submitting Support Requests

Please consider the following guidelines when submitting support requests to enable faster resolution of your issue.

Reporting bugs

When reporting a bug please include the following information:

  1. Steps to reproduce the bug and anything that is neccessary to do it (source code, sample files, etc.).
  2. Describe what you expected RIATest to do.
  3. Explain what actually happened.

Including riatest.log

If you are reporting a problem in RIATest please attach the riatest.log file to your request. This file contains the operation log of RIATest. Note that the log file is overwritten when RIATest is restarted so please make sure you are sending the file immediately after you encounter the problem without restarting RIATest.

riatest.log file is located in C:\Documents and Settings\Your-user-name\Application Data\RIATest 6 under Windows XP or in C:\Users\Your-user-name\AppData\Roaming\RIATest 6\riatest.log under Windows Vista or 7.

On Mac OS X the log file is /Users/Your-user-Name/Library/Logs/RIATest 6.log

Including flashlog.txt

If the problem involves a Flex application or RIATest Flex Agent please make sure you include the flashlog.txt file. This file is generated by the debugger version of Flash Player and contains the operational log of RIATest Flex Agent and your Flex application. For more information on how to configure Flash Player to generate this file please see http://livedocs.adobe.com/flex/3/html/help.html?content=logging_07.html.

Including Messages

If the problem relates to playback/execution please include the contents of Messages window in RIATest:

Select entire text in the Messages window and copy/paste it to your email (or save in a file and attach to the email).

Screenshots

A picture is worth a thousand words. If you need to describe a particular screen situation please consider including a screenshot.

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